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A bride-to-be has accursed the auberge area she planned to authority her bells for abrogation her ‘thousands out of pocket’ because she had to change the date due to her treatment.
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Ellie Kirk took to TripAdvisor to leave a belittling analysis of Washinborough Hall in Lincoln, accusing the auberge of actuality ‘greedy and heartless’ and abrogation her ‘thousands of pounds’ out of abridged for a bells that didn’t happen.
The bride-to-be had to change the date of her October 2018 bells to December afterwards actuality diagnosed with cancer.
However, due to complications she had to biking to the US as there were no analysis options accessible to her in the UK, so she asked the area to change the date afresh – with bristles months’ notice.
Ellie claims that she was afresh told that she would accept to pay 50 per cent of the cost, on top of her deposit, as a amends for cancelling and afresh accomplish a abounding acquittal afresh to defended the date she wanted.
The helpmate has now annulled her wedding, and although it’s not bright how abundant money she lost, she refers to ‘thousands’ in her TripAdvisor post.
A agent for Abbey Hill Hotels Ltd told MailOnline: ‘It is with abundant anguish to apprentice in the accomplished few months of Ellie’s illness, and we accept these are aberrant circumstances.
‘This is why back we aboriginal abstruse of Ellie’s condition, we formed with the brace to move the booking for them the aboriginal time after any added charge.
A helpmate has blasted Washingborough Hall Auberge in Lincoln, claiming the auberge larboard her bags out of abridged back she confused her bells date due to blight treatment
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‘We accept been alert at every step, during booking and date changes, not to allegation annihilation above accepted rates. However, back they requested a move for the third time, we asked for acquittal to affirm the date.
‘Unfortunately, bells cancellations are added common than bodies realise due to a advanced ambit of abrupt affairs and that’s why ancestors businesses like us, charge to accept agreement and conditions.
‘Because activity doesn’t consistently go as planned, we consistently acclaim absolute bells allowance for any booking. We apperceive that Ellie and Seth were insured, and we acerb acclaim they should address their claim. If they charge any acknowledging documentation, we would be added than blessed to advice them.
‘We are absolutely apologetic Ellie and Seth acquainted they bare to abolish their wedding. We would still adulation to acceptable them and are actual abundant accessible to alive with them through this difficult time to accord them their dream wedding.’
Ellie accused the area of actuality ‘greedy and heartless’ for charging her to change her bells date for the additional time back she had to biking to the US for blight treatment
In Ellie’s post, she explained that she had appointed her bells at the 250-year-old Grade II listed, Georgian Manor House for a Saturday in October.
The abreast endemic auberge boasts of its award-winning accreditation and picturesque secluded area with a clandestine access to the apple church.
It was voted Best Loved Hotels’ champ for the East of England 2017/18 and alike has its own Director of Affair to advice couple’s plan their big day.
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After falling ill, Ellie afflicted the date to the alone accessible aperture on Tuesday 11th December, and was still accepted to pay the abounding Saturday price.
The accepted administrator replied to Ellie’s TripAdvisor post, advising her to acquaintance her insurers to accomplish a affirmation for the costs accrued
She added: ‘Further bloom complications arose, the NHS beatific me to America for treatment. My action cannot be brash in the UK.
‘This meant I would not alone be in hospital on the day of the wedding, but additionally out of the country. We asked to change the date afresh (with over 5 months notice).
‘Instead of assuming benevolence and understanding, they accepted 50 per cent of our aboriginal bells day payment, in accession to the drop we had already paid.
‘And if we capital to move the date we had to pay the accomplished affair afresh with advantageous 100% of the amount upfront (not their accepted policy).
The award-winning area boasts its own administrator of romance, and its own clandestine access to the bounded church
‘This was not covered by bells insurance. which we had additionally paid for.
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She claimed that she wasn’t able to boldness the complaint because she was abandoned by staff.
‘The managers would not allege to me on the buzz admitting myself calling several times, I was told they were too busy,’ she explained.
She added: ‘We appetite anyone attractive at this bells area to be cautious.
‘In a time in our lives area our affairs were already demography a massive hit due to myself accepting to leave my job and biking beyond the apple for medical analysis and surgeries, Washingborough Hall connected to ask for added money for the bells that we could not have.’
The accepted administrator of the auberge responded to her post, claiming the auberge had not abandoned her concerns, and brash her to acquaintance her insurers.
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